Becoming our Client
Frequently Asked Questions
You are under attack and need all the resources you can gather to fight back. An experienced law firm that focuses exclusively on victims’ rights is the most lethal of weapons. You cannot afford to lose.
The time, money, safety and mental health that you waste by not equipping yourself cost far more than what you’ll pay us. We always say the best time to attack is when your adversary underestimates you. Having our skilled attorneys and our name behind you will shock your offender. That is power.
The moment your attacker Googles us and sees the offenders we’ve sent to jail and major cases we’ve commenced, they’ll understand that you’ve assembled a team that will not back down.
You will come out of safer, confident, and transformed because you fought back.
By phone at 646-666-8908 or using the form on our contact page. We are open Monday – Friday from 9 to 5 PM EST. If you use the form, we’ll review your message as soon as possible. If your crisis is something our firm handles, you’ll be asked to schedule an intake call via email.
You may have a free, 10-minute call with a member of our Client Relations team. They will confirm your contact information and take notes on what’s going on. They are highgly trained to determine if your situation fits within our practice areas. If it seems like it does, they will move you on to the next step – a case evaluation.
For us to determine if we’re the best firm for you, all prospective clients go through our case evaluation process. This process includes an in-office or phone appointment with our Client Relations Manager, and an internal review of your matter and analysis of its scope by our firm’s founder, Carrie Goldberg.
The conversation you have is uniquely designed to provide our legal team with all the important facts and timeline of your situation. We will write a detailed summary of the case for Carrie to assess:
- If your problem is within our practice area
- If your goals are realistic, safe, and achievable, and
- If our involvement is likely to improve your life.
In certain rare instances, we will know right away that you are a client who needs immediate help and will expedite the process. In such situations, we may invite you to make a deposit for our minimum retainer to guarantee that an attorney gets involved right away.
Sort of. We require a $275 deposit.
A lot of people contact us seeking free legal advice. This makes it harder to work on our clients’ actual cases. That deposit signals to us that you’re serious about hiring an attorney. The deposit gets credited toward your legal services after you retain us.
Our pro-bono work is reserved for very rare situations. We offer contingency on a case-by-case basis.
Most of our clients hire us at an hourly rate. We help clients find ways to come up with the funds to pay for the essential legal representation we provide – from how to talk to a trusted person about loaning you money, loan applications, and even crowdsourcing tips. Some people tell us money is an obstacle, but together we can usually find somebody who cares enough about them and their safety to help.
You will find out the initial retainer fee to open a case during your appointment with Norma, or after Carrie looks over the facts of your case.
This number does not reflect the entire costs associated with your matter as many variables will affect it once we start working. We’ll have candid discussions with you from the beginning. Throughout representation, we will request replenishment as needed to keep a positive balance in your retainer.
Our office is based in NYC and our attorneys are licensed in New York, New Jersey and Rhode Island. However, we represent clients all over the country. For cases outside our jurisdiction, we work with local counsel to sponsor us to practice law in those places.
Yes! Attorney disciplinary rules require confidentiality. And those apply to everybody who works for us.
In fact, the first thing all staff members must do on their first day is sign a non-disclosure agreement that prohibits them from talking about former, current, and prospective clients.
We will never, EVER contribute to the further violation of your privacy.
We understand that being the target of someone’s rage is frightening and can cause extreme stress and anxiety. And we also understand how to patiently and compassionately guide prospective clients through our onboarding process and representation. However, our firm reserves the right to non-engage anyone who is disrespectful or abusive to staff members. We want to fight for you, not with you.