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C. A. Goldberg PLLC

Hiring for a Client Relations Coordinator!

January 30, 2018

C.A. Goldberg, PLLC is a Brooklyn-based litigation law firm that fights for victims of sexual assault, blackmail, and stalking. We are looking for a smart and compassionate individual to be the first person that potential new clients speak to after they contact our firm. 

It will be the job of the Client Relations Coordinator (CRC) to talk to potential new clients and see if they’re a good fit for our firm. The CRC will also follow up with people who seek help from our firm and schedule case evaluations. Our ideal candidate has strong phone experience.

The firm handles very sensitive matters that require timely and accurate completion of tasks by the Client Relations Coordinator. The ideal candidate must be a skilled communicator who exhibits strong social and emotional intelligence, excellent judgment, and can communicate effectively with people in varying states of distress.

Most importantly, we want someone just has that thing and will serve as an excellent first point of contact for the firm!

RESPONSIBILITIES:

Conducting scheduled and unscheduled intake calls

Collecting and tracking contact information and situation details 

Following-up with undecided potential new clients, managing expectations, and serving as a point of contact prior to a case evaluation

Collecting payment and scheduling

Daily lead meetings with the Client Relations Manager

Updating practice management software

Attending trainings (occasionally requiring travel out-of-state), webinars, reading books relating to the position and mindset

Providing feedback to Owner and Communications Manager 

HOW TO APPLY:

Salary commensurate with experience. Perks and benefits, including health insurance and career development opportunities.

Please email your cover letter and resume to Carlie Tise at ctise@cagoldberglaw.com with the subject line “Client Relations Coordinator – [First Name Last Name]”. 

No calls or paper applications will be accepted.

Our firm is committed to workplace diversity and inclusion. Multilingual and people of color are strongly encouraged to apply.