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C. A. Goldberg PLLC

4 Things to Expect When You Call Us for Help

April 25, 2017

It’s common for many people who experience privacy violations to feel unsure about asking for help. But contacting a law firm does not have to be scary or intimidating. We believe that anyone who realizes they don’t have to face their problem alone is making an empowering decision. We get many calls from potential clients every day. Our goal is to listen carefully, understand your reason for reaching out to us, and get you scheduled for a legal consultation. Here’s what to expect when you contact us.

1. A brief conversation with our Office Assistant.

We understand that speaking to an attorney right away is important, but completing a 5 to 10-minute intake call is very valuable. That conversation you have with our Office Assistant gives the attorneys insight into your goals and what legal options to go over in your consultation. Carlie will gather basic contact and background information from you and then take clear notes on why you’re calling.
TIP: Make sure you are in a quiet place where you feel comfortable talking freely.

2. Identifying your questions.

The intake call is a perfect time for you to share your most pressing legal questions. Carlie will sure that the attorney speaking with you is prepped on what your biggest concerns are ahead of the consultation.
TIP: The Office Assistant is trained in doing intakes, but she can’t offer legal advice or counsel.

3. Asking for your upcoming availability.

Most of our intake callers express a sense of urgency, so we’re more than willing to confirm consultation appointments in the intake call. After gathering information from you, the Office Assistant will share our earliest times for you to speak to an attorney at our office or over the phone.
TIP: Not sure what date works? Just put us on hold to check your calendar.

4. Concern.

The moment you call us is the moment we start caring. What you’re going through is difficult and we want to help. If you don’t schedule a consultation during the intake, we’ll set a follow up date to check in. Or if your situation falls outside our practice area we will do our best to refer you to the best resource.

We are here to help.

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 Our law firm is committed to fighting for victims of online harassment, sexual assault, and blackmail. That commitment is why we make contacting our firm a straightforward and transparent process.